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Frequently Asked Questions

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COVID-19 POLICY

 

Q: What procedures are in place to prevent the spread of Covid-19 at the Herbert Park Hotel and Park Residence?

A: We are pleased to confirm that all employees at the Herbert Park Hotel and Park Residence have successfully completed the Fáilte Ireland’s Infection Prevention Control for Tourism Businesses course and that we have been awarded the COVID-19 Safety Charter which demonstrates that we are operating in line with the current Government public health advice and with safety and cleaning protocols in place. We want to reassure you that we are closely following the guidance and procedures of the World Health Organisation and the Irish Health Services Executive (HSE) & the Irish Hotel Federation regarding the Coronavirus, to support the health, safety and wellbeing of our Customers, our Staff and our Community.

Click here to access the full Covid-19 statement and find out how we ensure that your stay with us will be safe and enjoyable. 

 

LOCATION

 

Q: Where is Herbert Park Hotel and Park Residence located?

A: Herbert Park Hotel and Park Residence is an independent 4 star hotel in Dublin City Centre located in the picturesque area of Ballsbridge, Dublin 4. The Hotel is located a few minutes’ walk from The RDS Venue and The Aviva Stadium home to Irish Rugby & Soccer. The 3Arena, UCD, The Bord Gais Energy Theatre and The Convention Centre Dublin (CCD) are all close by and easily accessible from the Hotel. 

Visit our location page for further information and directions. 

Q: What public transport is available nearby?

A: Lansdowne Road DART Station (light rail) is located within a 10 minute walk from Herbert Park Hotel and Park Residence. Take DART towards Malahide or Howth for access to Dublin City Centre (Tara Street Station or Connolly Station) or to explore Dublin northern coastal towns. DART taken towards Bray or Greystones links our property with southern Dublin and County Wicklow coastal towns within minutes.

Visit Irish Rail Website for detailed schedule and live time travel information. 

 

PARKING

 

Q: Where can I park my car while staying at the Herbert Park Hotel and Park Residence and at what charge?

A: To access the Hotel Car Park, enter via Anglesea Road (Hotel is sign-posted on Anglesea Road) and then onto Herbert Park Lane. Visit our Car Parking page for directions. There is a reduced rate for using the car park of €12.00 overnight for Hotel residents. 

Q: What is the car park charge for conference delegates attending an event at the Herbert Park Hotel and Park Residence?

A: Conference guests can use the car park at the rate of €3.50 per hour and up to a maximum charge of €12.00 per day. 

Q: Is the car park available for non-residents and at what price?

A: General Hotel Tariff for Lobby Guests, Restaurant Guests and Non-Residents
First 15 mins complimentary, €3.50 per hour thereafter

Q: Is there coach parking available for groups?

A: We can organise coach parking for groups staying at the hotel. Please contact reservations@herbertparkhotel.ie for further information. 

Q: Where is the nearest Electric Car Point? 

A: As part on our ongoing commitment to the environment, guests can charge their vehicle from the security of the underground car park.

 

CHECK-IN AND CHECK-OUT

 

Q: What time is check-in and check-out

A: Our check in time is from 3:00 PM and check out time is at 12:00 PM

Q: Can I request early check-in?

A: Yes, early check-in can be requested by emailing reservations@herbertparkhote.ie. Please note that early access to a bedroom is subject to availability. We recommend to add a pre-night to guarantee early room access. 

Q: Can I check out late?

A: Late check-out can be booked at a charge by emailing reservations@herbertparkhotel.ie, subject to availability.

 

FITNESS SUITE

 

Q: Are there any fitness facilities available at Herbert Park Hotel and Park Residence?

A: Yes, our guests have access to the Fitness Suite 24 hours a day. Please note that, with Covid-19 health and safety measures in mind, the Fitness Suite is available to use for two guests at one time (on first come and first serve basis), to ensure social distancing. 

 

BEDROOMS

 

Q: What room types are available:

A: Herbert Park Hotel and Park Residence offers 185 fully air-conditioned, spacious and beautifully appointed bedrooms and 43 new studio apartments all finished to the highest standard. Many of our guest rooms offer stunning views over Ballsbridge and Herbert Park. Blending the ideal combination of elegant style and modern convenience making it the ideal choice for those seeking luxury accommodation in Ballsbridge.

Visit our Bedrooms Page to find out more. 

Q: What facilities are available in bedrooms?

A: All rooms are equipped with the modern essentials, including Nespresso coffee machine, salon-speed hair dryer, iron and ironing to ensure that you enjoy your stay.
We offer free High Speed Wifi throughout the Hotel using a dedicated fibre connection with a 100 mb upload and 100 mb download speed. Visit our Rooms Page for detailed list of in room facilities. 

Q: Is the hotel air-conditioned?

A: Yes, all of the bedrooms and public areas are air-conditioned. 

Q: Do you offer international adaptors?

A: Yes, all of our bedrooms and apartments are equipped with an adaptor. 

Q: What choice of bedrooms are available for families?

A: We have a choice of triple and interconnecting rooms available for small or bigger families.

Visit our Family Rooms page to find out more. 

Q: Do you supply baby cots and extra beds?

A: A baby cot can be supplied complimentary in any of our bedrooms. We can supply an extra bed in certain room types at a charge. Please contact reservations@herbertparkhotel.ie to add a baby cot or extra bed to your booking. 

Q: Do you have any specially adapted bedrooms?

A: Yes, we do have a selection of specially adapted bedrooms and studio apartments available. Please contact reservations@herbertparkhotel.ie to request this room type for your upcoming booking or to make a new reservation. 

Q: Are pets permitted to stay at the Herbert Park Hotel and Park Residence?

A: Guide Dogs and Assistance Dogs are welcomed on the premises while assisting their owner.

 

PARK RESIDENCE - LUXURY STUDIO APARTMENTS

 

Q: What apartment types are available at Park Residence?

A: We have a choice of Parkview Studio Apartments and Courtyard Studio Apartments available.

Visit Park Residence website for further information. 

Q: What facilities are available?

A: There is a king size bedroom in each of the apartments with an open plan living space and fully equipped kitchen, perfect for longer stays. Click here for a full list of facilities. 

Q: Is Park Residence connected to the Herbert Park Hotel?

A: Yes, Park Residence is fully connected to the Herbert Park Hotel and the hotel facilities. 

Q: What services are available for Park Residence guests?

A: All services available at the Herbert Park Hotel including use of Fitness Room and dining facilities are available to Park Residence guests.

Q: Do you offer long-term stay rates?

A: We are pleased to offer preferential rates for longer stays. Please contact reservations@herbertparkhotel.ie to discuss your requirements. 

Q: Do you have any apartments suitable for families?

A: We have a selection of apartments with pull out sofa beds as well as interconnecting apartments available at Park Residence. Please contact reservations@herbertparkhotel.ie and we will be delighted to help to choose an option must suitable for your family. 

Q: Do you have any specially adapted apartments available?

A: Yes, we do have a selection of specially adapted studio apartments available. Please contact reservations@herbertparkhotel.ie to request this apartment type for your upcoming booking or to make a new reservation. 

 

RESERVATIONS

 

Q: How can I make a booking?

A: Click here to make a booking or contact reservations@herbertparkhotel.ie for assistance. 

Q: What information is required to make a booking?

A: We require your contact information as well as a credit card number to secure the booking.

Q: What payment methods do you accept?

A: We accept all major credit cards to secure a booking. We kindly request to settle payment via credit card or debit card as opposed to cash where possible, in line with our Covid-19 policy.

Q: Are room rates available VAT inclusive?

A: Yes, all of the room rates include 9% VAT. 

Q: What is your cancellation policy

A: All flexible rates have a cancellation policy of 24 hours (12:00 GMT prior to the arrival date booked).

Q: What happens in case of non-arrival?

A: If you do not show on the day of your booking, you will be charged the full amount for the first night’s stay.

 

DINING:

 

Q: What dining options are available?

A: Please visit our Dining Page for most up to date information about dining options available. 

 

SPECIAL OFFERS:

 

Q: Are there any special offers available at the moment? 

A: Visit the Special Offers Page for a range of exclusive rate plans available only on our official website.

Q: Can I receive email correspondence with any new special offers?

A: Click here to sign up to our newsletter and stay up to date with exclusive special offers available. 

 

CONTACT:

 

Q: How can I get in touch with the Hotel?

A: Please call 00353 1 667 2200 or email reception@herbertparkhotel.ie